Which plan documents standard procedures for communications during disruption?

Which plan documents standard procedures for communications during disruption?

• A. Crisis Communications Plan
• B. Disaster Recovery Plan
• C. Continuity of Operations Plan
• D. Incident Response Plan

Answer: (A)

Communications during disruption require a structured, predefined approach to ensure consistent, timely, and accurate information reaches all stakeholders. A crisis communications plan outlines who speaks for the organization, how messages are approved, which channels to use, and what templates to deploy when a disruption occurs. It also sets escalation paths and contact lists so updates can be delivered quickly as events unfold, reducing rumors and confusion. This plan is the best fit because it specifically targets communications and messaging during a crisis, handling media relations and stakeholder notifications. The disaster recovery plan focuses on restoring IT services and data after a disruption, not on how to communicate about it. The continuity of operations plan aims to keep essential functions running, but it doesn’t prescribe external crisis messaging. The incident response plan deals with detecting and responding to cybersecurity incidents and the technical steps involved, not broader crisis communications.

Communications during disruption require a structured, predefined approach to ensure consistent, timely, and accurate information reaches all stakeholders. A crisis communications plan outlines who speaks for the organization, how messages are approved, which channels to use, and what templates to deploy when a disruption occurs. It also sets escalation paths and contact lists so updates can be delivered quickly as events unfold, reducing rumors and confusion.

This plan is the best fit because it specifically targets communications and messaging during a crisis, handling media relations and stakeholder notifications. The disaster recovery plan focuses on restoring IT services and data after a disruption, not on how to communicate about it. The continuity of operations plan aims to keep essential functions running, but it doesn’t prescribe external crisis messaging. The incident response plan deals with detecting and responding to cybersecurity incidents and the technical steps involved, not broader crisis communications.