Which document focuses on disaster-related communications protocols?

Which document focuses on disaster-related communications protocols?

• A. Disaster Recovery Plan
• B. Continuity of Operations Plan
• C. Incident Response Plan
• D. Crisis Communications Plan

Answer: (D)

Disaster communications protocols are addressed by a Crisis Communications Plan. This plan specifies how information is shared during a disaster: who is authorized to speak for the organization, what messages are approved, which channels to use (media, social, internal alerts), and how quickly updates are released to employees, customers, partners, and the public. The Disaster Recovery Plan focuses on restoring IT systems after a disruption, the Continuity of Operations Plan aims to keep essential functions running, and the Incident Response Plan covers detecting, containing, and eradicating security incidents. While those are important, they don’t establish the formal communications workflows and protocols needed to manage a crisis.

Disaster communications protocols are addressed by a Crisis Communications Plan. This plan specifies how information is shared during a disaster: who is authorized to speak for the organization, what messages are approved, which channels to use (media, social, internal alerts), and how quickly updates are released to employees, customers, partners, and the public. The Disaster Recovery Plan focuses on restoring IT systems after a disruption, the Continuity of Operations Plan aims to keep essential functions running, and the Incident Response Plan covers detecting, containing, and eradicating security incidents. While those are important, they don’t establish the formal communications workflows and protocols needed to manage a crisis.