What does OLA stand for?

What does OLA stand for?

• A. Online Licensing Agreement
• B. Organizational Level Assessment
• C. Objective Licensing Agreement
• D. Operational Level Agreement

Answer: (D)

Operational Level Agreement is the internal arrangement that defines how internal teams work together to support a service and meet its targets. It spells out who does what, by when, and how actions are coordinated, so external promises in a Service Level Agreement can actually be delivered. In IT service management, an SLA is the outward-facing commitment to the customer, while the OLA focuses on the internal steps, roles, and timelines needed to fulfill that commitment. The other options aren’t standard terms in this context—Online Licensing Agreement, Organizational Level Assessment, and Objective Licensing Agreement don’t represent the internal collaboration rules that OLAs specify.